Jobs
Customer Support Specialist
| Posted On: May 6, 2026
Miami, FL 33154
7 Months, Contract
On-site
Job Summary
- Job Title:
- Customer Support Specialist
- Posted Date:
- May 6, 2026
- Duration:
- 7 Months, Contract
- Shift(s):
-
08:00 - 17:00
- We care about you! Explore Rangam’s benefits information
Talk to our Recruiter
- Name:
- Meet Yadav
- Email:
- myadav@rangam.com
- Phone:
- 650-516-3170
Description
Job Description:
- Analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services.
- Analyzes and processes material returned from customers.
- Analyzes customer spare parts requirement inquiries, facilitates responses and resolvers delivery problem.
- Creates and monitors performance metrics.
- Creates, maintains and advances customer relationships.
- Develops an understanding of customer's culture and business strategies.
Position Responsibilities:
- Reviews of customer purchase orders to assess requirements.
- Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
- Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
- Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
- Performs research in Cardex (ERP) to potentially resolve order issues.
Basic Qualifications (Required Skills/Experience):
- Experience working with SAP system
- Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze reports.
AI-Assisted Application Screening
As part of our recruitment process, we may use automated tools or AI-enabled technologies to assist with resume screening and candidate matching. These tools help our recruitment team review applications more efficiently, but they do not make hiring decisions. All final decisions are made by human reviewers.