Jobs

Description

100% onsite.

8:30am-5:00pm, but candidates do need to have flexibility as well.

Position Business Title: Customer Service Specialist-

Top Skills:

Previous experience in high volume call center, high attention to detail and must maintain excellent attendance

The Opportunity

• Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges.
• As the Customer Service Specialist, you will handle inbound and outbound calls in a fast paced, high volume call center.
• You will interact with customers to assist with demographic, member plan and physician changes, as well as collecting results and creating supply orders.
• You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints.
• The role includes providing testing support, product overview and basic technology instructions.
• Customer Service Specialists provides general assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring.

Principle Responsibilities

• The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.
• Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Handling of Inbound and Outbound customer calls.
• Collects, receives, and records INR results.
• Utilizes call scripting provided when conducting patient phone calls.
• Contacts physician for INR results based on clinic’s reporting preferences and as outlined by Acelis Connected Health policies and procedures.
• Monitors and assists customers with adherence to prescribed test frequency.
• Promotes use of digital platforms
• Provides assistance in the use of digital platforms.
• Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable.
• Responsible for time management, adherence to schedule and attendance.
• Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.

Required Qualifications

• High School diploma or equivalent
• 2 years of high call volume call center experience
• Communicate clearly and concisely, both in writing and verbally with others in a professional manner.
• Strong computer skills, proficiency navigating multiple websites and platforms.
• Proficient with Microsoft office programs and smart devices.
• Versatility, flexibility, and willingness to work within constantly changing priorities.

Preferred Qualifications

• 2+ Experience in high call volume call center
• 2+ Experience in a clinical environment
• Associate’s degree

Physical Requirements

• Must be able to work sitting down for extended periods of time.
• Must be able to work with computer and multiple computer screens for extended periods of time.
• No lifting over 10 pounds required without assistance.