Jobs

Description

This position is Remote and Client office based representative working when needed.

Collaboratively with the vendor(s) management staff to ensure that exceptional service is given to our customer.

monitor vendor performance, solve operational issues, improve workflows, track reports, and help with escalations.

This is more:

• operations
• coordination
• reporting
• vendor management

The incumbent facilitates the day- to-day coordination of the vendor(s) customer service and claims operations with Client operations.

1. Acts as the liaison between Client and the vendor(s) to address day-to-day operational issues.
2. Identifies and implements process improvements targeted to improve operational efficiencies and delivery of customer service.
3. Coordinates the delivery of training and education to the vendor(s) to ensure adherence to Horizon business and compliance
4. requirements.
5. Requests and evaluates Corrective Action Plans for adequacy, works with vendor on required changes, communicates approval of CAP to
6. the vendors, and monitors open Corrective Action Plans. Coordinates guidance, coaching, refresher training and instructions to the vendor(s)
7. staff in order to improve their performance.
8. Standardizes workflows and business processes to ensure compatibility between the Plan and Vendor teams to increase efficiencies.
9. Prepares status reports to keep management team apprised of daily
10. operations, progress and issues.
11. Assists in the timely resolution of escalated customer problems.
12. Facilitates the resolution of system problems, creating and tracking P-Logs and escalate when required.
13. Monitors inventory levels and assists with developing action plans to keep within acceptable levels.
14. Facilitates meetings/workgroups to drive issue resolution and process improvements.

Additional licensing, certifications, registrations:

• Requires valid drivers license and access to a car.