Jobs

Description

7am EST-8pm EST

Position Summary

Candidate will need to report to ANY Client branch for in office trainings or meetings on an as needed basis. Flexibility to travel preferred.

• The Associate Customer Service Representative is an entry-level individual contributor who supports essential service and order processes.
• This role responds to customer inquiries, processes orders, and ensures accurate service delivery, all while following defined procedures.
• The position requires strong communication skills, a willingness to learn, and the ability to work both independently and as part of a team.

Core Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Process customer orders, service requests, and required documentation.
• Manage incoming and outgoing calls for both internal and external customers.
• Collaborate with internal teams to resolve customer issues or fulfill requests.
• Enter or update service order requests; provide order confirmation to customers.
• Follow established procedures and company policies in daily tasks.
• Process customer payments and provide proof of payment as needed.
• Provide invoices or generate customer-specific reports upon request.
• Ensure adherence to department standards and service metrics.

Qualifications

Education:

• High school diploma or equivalent and at least 1 year of customer service or related work experience

OR

• Associate’s degree with demonstrated capability in a comparable role

Experience & Skills:

• Excellent time management, organizational, written and verbal communication skills
• Analytical problem solving and sound decision-making abilities
• Ability to manage difficult or sensitive situations with professionalism
• Willingness to learn and improve processes
• Strong multitasking skills using various communication channels
• Friendly, detail-oriented, and customer-focused approach
• Basic computer and data entry skills

Physical & Work Requirements

• Must be able to sit, stand, hear, and see on a regular basis
• Frequent walking, writing, and typing required
• Occasional bending, reaching, and stair climbing
• Ability to communicate clearly both verbally and in writing
• Exposure to minor dust or dirt; concrete work surfaces
• Ability to operate a computer and communicate via phone
• Occasional travel for meetings or seminars may be required