Jobs

Description

Lake Mary, FL 100% Onsite Role

VAD Customer Service

Job Title – Customer Service

• Assignment Synopsis: Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer.
• This role is a Customer Service role as well and includes some technical support on equipment.
• Knowledge of Apple products is a plus.

Top 3 skills you’re looking for on resume:

• Time management, professional communication with good phone etiquette, detail, and team oriented

Additional information:

• Will extend month to month- Need someone that is reliable, able to understand the systems and call expectations.
• Do not need anyone that will be doing it their own way.
• Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintaining customers record and following work instructions.

The Opportunity

• This position works out of our Lake Mary, FL location.
• Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges.
• Representative I, VAD Customer Service are a direct connection between our customers, patients, and company.
• Agents play a critical role in developing relationships, providing support, and facilitating a best-in-class customer service experience during all customer interactions internal and external.

Principle Responsibilities

• The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.
• Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
• Receive inbound calls from customers for supply orders or customer support
• Responsible for sustaining call center expectations
• Maintain patient records and verifies account accuracy
• Responsible for maintaining patient reorder compliance cases
• Responsible for achieving and maintaining department KPIs
• Completes cases and activities per department standards
• Maintains patient records and verifies account accuracy
• Actively participates in and attends department meetings
• Communicates prescription revision request to clinic support teams
• Contacts referrals to complete new patient welcome calls
• Coordinates customer returns
• Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements

Required Qualifications

• High School diploma or equivalent
• Minimum of one year of Customer Service experience
• Communicate clearly and concisely, both in writing and verbally with others in a professional manner
• Strong computer skills, proficiency navigating multiple websites and platforms
• Knowledge of apple and android devices
• Proficient with Microsoft office programs; Outlook, PowerPoint, and Excel
• Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks

Preferred Qualifications

• 2-3 years working in a call center environment
• Associate degree or equivalent work history
• Spanish Speaking Preferred
• Some data processing experience preferred
• Capability of typing 40 wpm

Physical Requirements/ Competencies

• Must be able to work at a computer workstation for extended periods of time
• Excellent interpersonal and phone etiquette skills
• Detail & Team Oriented
• Professional communication Skills
• Time Management Skills