Jobs

Description

This is a Hybrid position - 3 days onsite / 2 days remote

Education:

• High School Diploma required with a minimum of 4 years’ experience in customer service
• Bachelor’s Degree or some college preferred

Experience:

• Minimum of 4 years of customer service or order management experience
• Experience working in cross-functional/global environments

Knowledge/Skills

• Experience with ERP systems (e.g., SAP/ SAP S/4HANA preferred)

Working knowledge of:

• Order management
• Customer master data
• Billing/invoicing processes

Proficient in:

• Microsoft Excel (pivot tables, data analysis)
• CRM tools (e.g., Salesforce)
• Reporting tools (Power BI is a plus)
• Service level agreements (SLAs) and KPIs

Ability to:

• Ensure data accuracy and compliance with company policies
• Influence without direct authority
• Work closely with Sales, Supply Chain, Finance, and Logistics
• Excellent verbal and written communication
• Ability to manage difficult customer conversations professionally
• Stakeholder management skills across regions/functions

Responsibilities:

The primary responsibility of this position is to support domestic and/or international sales operations through the effective coordination and management of core Order-to-Invoice processes. Key areas of responsibility include inventory allocation, invoicing, customer master data maintenance, contract compliance, and bookings management. This role also requires professional, proactive communication with customers, the sales network, and internal stakeholders to ensure seamless process execution and a high standard of customer satisfaction.

• Manage the full Order-to-Invoice lifecycle for customer orders. Order initiation and management utilizing evolving company systems (SAP, Salesforce, M3 etc.) Independently manage assigned accounts (domestic and international seed dealers and direct customers) through direct interaction with the customer and interaction with Sales team members.
• Coordination with bookings, confirming orders, and inputting the order data into the ERP system, allocating appropriate see batches, according to the established procedures so the delivery of goods can be completed and delivered complete and on time.
• Establish and maintain a good climate of collaboration with internal and external customers and give administrative support and assistance to Sales Managers & Account Managers.
• Actively seek solutions when the organization cannot meet customer expectations. Serve as a focal point for solving order related challenges and situations.
• This can include working with sales to find suitable substitutions
• Communication with external and internal customers and stakeholders regarding processes, delays, requirements, inventory, shipping, etc.
• Actively engaged in the order management process via our internal and external network, customer, inventory, sales, quality, etc.
• Evaluate and manage customer complaints using set procedures.
• Register claims and complaints. Provide input and proposals relating to customer complaints and issues.
• Occasional visits with customers, Crop Sales Managers, Account Representatives and other internal personnel to ensure customer expectations are met and/or exceeded. Attend relevant meetings as necessary for the role.