Jobs

Description

Shift Hours:8:30AM – 5:30PM

Must Haves:

• Computer Proficient (Microsoft Office Suite)
• Proficient in Data Entry/Analysis
• Ability to read/write in English (clear communication)

Job Summary:

• The Senior Assistant Customer Service represents Client to the customer and acts as a critical liaison between the customer, sales, and operations teams.
• The Senior Assistant Customer Service is the first point of contact with our customer and sets the tone for their Client experience.
• The Senior Assistant Customer Service maintains an ongoing relationship with multiple customers and sales teams across one or multiple plants, utilizing a diverse knowledge of products, production planning, logistics, and inventory management.

Major Job Responsibilities:

Business Excellence

• Facilitates quotes and provides pricing.
• Create new item specifications/projects.
• Manage accounts through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer's delivery requirements are met.
• Proactively track order activity, inventory levels, and alert appropriate staff/customers of any potential issues
• Handle outside purchases for services and materials required for the manufacturing of customer projects.
• Produce reports and share data with customers.
• Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.

People and Culture

• Empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer and business partners.
• Collaborate and partner with appropriate business owners to ensure customer experience is delivered.
• Serve as a connection between customers, sales team, credit analyst, and collections to ensure responsiveness and customer satisfaction.
• Pre-Pricing Specialist to build customer specifications/projects and review with production team to ensure efficient production.
• Planning, production, and shipping teams to review schedules and backlogs to ensure on time delivery.
• Quality Manager to resolve routine customer quality issues.
• Plant Leadership to align with company goals and initiatives.

Technical Skills:

• Microsoft Office – Outlook, Teams, Excel, Word, PowerPoint
• System Experience (e.g., AS/400, Kiwiplan ESP/PCS/ULT/TSS, HRMS, Amtech, Sage, JD Edwards, Salesforce, EDI, Customer Portals)

Experience:

• Required: Basic Knowledge of operational procedure and tools.
• Required: Customer service or related work experience in manufacturing environment or other industries
• Preferred: 1-3 years of manufacturing industry experience 

Education:

• Required: High School diploma or G.E.D.