Jobs

Description

This is essentially a Complaint Investigation / Product Quality Technician role

Summary of Duties and Responsibilities:

• Receive and inspect returned products.
• Assess complaint records to assign codes and determine if there is any potential adverse event associated to the complaint.
• Support product investigations when a complaint issue is found.
• Actively support the investigators and other team members when additional help is needed.
• Work with Tech Support and/or Field Service to ensure appropriate required information is documented in complaint.
• Ensure that the PMS Lab is properly organized and cleaned.
• Ensure Calibrations are conducted on time.
• Execute and/or ensure execution of Preventive Maintenance on the PMS Lab Equipment.
• Complete all the assigned tasks on time to comply with the defined KPIs. 
• Ensure availability of laboratory supplies and tools.
• Support Improvement Projects in the PMS department/laboratory.
• Support and promote the implementation of EHS programs to ensure people's safety and environmental health.
• Move returned units from the receiving to the Post Market laboratory.
• Conduct the cleaning process of returned complaint-related units.

Qualifications:

• Detail oriented.
• Proactive.
• Data analysis skills.
• Risk analysis approach (decision making).

 Education :

• Technician educational program completed (350 studying hours) or 30% of a bachelor’s degree in an engineering career or similar.

Computer tools and knowledge level required (Desirable) :

Microsoft Office