Jobs

Description

Hybrid: Brooklyn, NY & Remote (3 days in office/2 days remote)

Scope Of Services

• The Senior UX Researcher and Designer is a strategic partner who ensures New York City government services are driven by rigorous evidence and New Yorker-centered insights.
• Reporting to the Director of Design, you will spearhead high-impact discovery sprints for the City’s most critical public services.
• You will work in lockstep with product managers, digital strategists, designers and analytics expert to triangulate qualitative findings with quantitative data, ensuring every product decision is grounded in a holistic understanding of New Yorkers’ behavior.
• From those insights, you will wireframe user journeys based on insights and requirements.

Tasks:

• Execute end-to-end research for high-priority public services, defining challenges and identifying opportunities for evidence-based guided experience.
• Collaborate with product manager, digital strategist, analytics and other user researchers to create user research plan, hypotheses and shape user requirements for product development.
• Partner with analytics to synthesize qualitative data with behavioral data, providing a holistic view of user’s experience.
• Compile finished, well-documented research findings to deliver meaningful and actionable insights for internal team and stakeholders.
• Audit and mature internal user research toolkit, introducing new methodologies that broadens team’s ability to capture user insights and strengthen with our data-driven culture.
• Wireframe user journeys based on user research and requirements

Mandatory Skills/Experience

• 8 years experience required in the following
• Proven expertise in leading generative (field studies, interviews) and evaluative (usability testing, A/B testing) research and ability to wireframe user journeys based on insights
• Ability to translate research hypotheses into actionable research plans using mixed methods and statistically sound analysis.
• Experience recruiting users that align with required demographic and behavioral profiles.
• Expertise of methodologies that prevent over-generalization, sample underrepresentation, and correlation/causation fallacies.
• Nurture a culture of exploring creative solutions that prioritize the best digital experience for New Yorkers that is informed by strategy, user evidence, analytics and competitive research.
• Inspire cross-departmental partners and colleagues to anchor their work in user centricity, user research methodologies and evidence-based solutioning.

Desirable skills/experience:

The successful candidate should possess the following:

• Certification in evaluation practice (e.g., The Evaluators’ Institute (TEI)) or equivalent education in qualitative evaluation and research methodology.
• 10+ years of experience interpreting complex patterns across qualitative and quantitative data sets.
• Understanding of statistical principles to evaluate data.
• Experience working in cross-disciplinary teams of product, engineer and data experts to deliver products and services that improve user’s experience and organizational goals, on time.
• Experience facilitating group synthesis sessions with cross-disciplinary teams (engineering, data, product).
• Exemplifies diverse representation and accessibility in research practice and past projects