Jobs

Description

This is not a remote position and will be in the office Monday – Friday

This is a contract position for 1 year with the potential to transition to permanent.

Qualified candidate(s) will join the SJM Remote Care Technical Support team in handling calls from patients and submitting orders for replacement equipment. Calls must be accurately logged and data accurately entered using prescribed tools and processes. Calls handled may be incoming or outgoing and proper handling of patient information is critical. Training and phone mentoring will be provided. Bilingual preferred (Spanish) but not required. Computer skills a must.

• Medical background preferred.
• Candidates must have strong attention to detail, be able to exercise patience while working with patients/customers, multi tasking ability, and excellent customer service skills.
• Bachelor's preferred.
• Candidates should be prepared to be 100% onsite.
• Supporting Cardiomems group.
•  Technical support role.
• Patients call in center. Can be high volume at times. Listening and computer skills necessary
• Troubleshooting skills.
• Med background not necessary but preferred.
• 1-2 years exp or Associates with 3-5 exp will work.
• Operational support background (sales/tech support) will work in lieu of medical exp.
• Full training will be provided.
• Candidates who are flexible, detail oriented, good at multi-tasking, able to succeed in a fast paced environment are highly desirable.
• Technical aptitude also highly desirable.
• Candidates must be local. No relocation at own expense.
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skills:

• Team collaboration – working cross functionally with clinical, IT and field teams
• Accountability & follow through on daily tasks
• Multitasking under high pressure – balancing conversation on the phone, documentation and system navigation simultaneously
• Active listening, clear and empathetic communication
• Resilience & composure – staying calm with high call volumes and complex issues