Jobs

Description

Minimum Qualifications: Candidates must possess an Associate of Applied Science (AAS) degree, High School Diploma (HSD), or GED, along with a minimum of two years of experience in Security Systems or Information Technology. The role requires the ability to accurately document, write, and submit detailed security incident reports. Candidates with prior experience as Dispatchers or Customer Service Representatives who have a technical background in security will also be considered.

Work Schedule & Environment: This position 2nd Shift Role  - 3 PM to 11 PM . Overtime may be required based on business and operational needs, including early start times or extended hours beyond the scheduled shift. The role is 100% onsite and supports a 24/7 Security Operations Center (SOC) environment. Flexibility to support operational demands, including overtime, is required.

Job Description:        

• Performs core functions of the Client Security Operations Center (SOC); monitor and remediate intrusion alarms, dispatch law enforcement /first responders to security incidents, answer and prioritize incoming emergency and routine security event calls, log personnel into substations, log and manage status of site intrusion systems.
• Write incident reports documenting security incidents, make notifications and maintain shift activity logs. Identify security system issues, create service requests for system repairs, and validate corrective maintenance.
• Perform activity specific actions as detailed in the SOC Policies and Procedures Manual, adhere to compliance requirements and perform regulatory procedures. SOC Operator position is fixed shift, 24/7.

Accountabilities:

• Monitor and remediate intrusion detection alarms
• Answer, prioritize, and respond to telephonic security incident reporting
• Manage and log site entry/exit system disarm events
• Write and submit security incident reports
• Submit service requests for corrective maintenance of security systems, perform service ticket validation
• Perform and document system checks and video tours
• Perform forensic investigative support of video and access control records
• Perform administrative ESOC tasks

Position specifications:

• General: Effective interpersonal and communication skills. Ability to write grammatically correct and stylistically appropriate business communications.
• Ability to work effectively under high stress situations, to rapidly assess and respond to life safety and security incidents.
• Core Technical: Demonstrated proficiency on the following systems: CCure 9000E, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Client Alert, Microsoft Office Suite, and any other systems used by CSOC at the time of application.
• Core Business Knowledge: Demonstrated knowledge of Client Business structure, CSOC Policies and Procedures, Client NERC CIP Policies and Procedures, Substation Operation, and CISS Policy and Procedures.

Education:

• Minimum AA degree, or High School or GED with 2 years of Security System or IT experience.

Position scope:

• Enables CSOC to achieve core objectives protecting Client critical infrastructure, assets and personnel through 24/7 monitoring of physical security intrusion detections systems, access controls, and security call center reporting.