Jobs

Description

Start Time:   8:00 AM; End Time: 12:00 PM           

The role is part time, 4 hours/5 days/week. Hours can be flexible.

Total Reg Hours:  20.00/ hr

Experience: 1-3 Year

Education: min Graduate degree (Bachelor's degree is required)

IT Support Specialist – Site Operations (Greenville, OH)

At the Greenville site, IT plays a direct role in supporting safe and reliable manufacturing operations. This role focuses on hands-on support, user enablement, and stable IT operations across the site.

TASKS

Site IT Support (Primary Contact):

• Act as the first point of contact for all IT incidents and service requests at the Greenville site
• Troubleshoot and resolve issues related to hardware, software, access, and connectivity
• Manage and prioritize IT tickets based on business and production impact
• Coordinate escalation with regional or global IT teams when required

User Access & Onboarding:

• Support new user onboarding including device setup, account creation, and system access
• Manage access requests across SAP, MES, shared drives, and business applications
• Ensure timely offboarding including access removal and asset collection

Printer & Device Ownership:

• Own all site printers, including office and production/label printers
• Manage installation, troubleshooting, and coordination with vendors
• Track inventory, consumables, and replacement planning

Mobility & Shop Floor Technology:

• Support scanners, tablets, and other mobile or shop floor devices
• Perform upgrades, patching, and routine maintenance
• Troubleshoot integration issues with MES, SAP, and network connectivity

Infrastructure & Network Support:

• Support local IT infrastructure including endpoints, connectivity, and site network components
• Maintain basic understanding of network architecture, firewalls, and connectivity
• Identify and escalate infrastructure or security issues to central IT teams

Site Engagement & Continuous Improvement:

• Work directly with production, maintenance, and operations teams to resolve IT issues
• Identify recurring problems and drive corrective actions
• Support rollout of new technologies and digital initiatives at the site
• Maintain accurate documentation of systems, devices, and configurations

REQUIREMENTS

Education & Experience:

• Degree in Information Technology, Computer Science, or related field, or equivalent experience
• 1–3 years of experience in IT support or infrastructure, preferably in a manufacturing environment

Technical Skills:

• Experience with end-user support and ticket management
• Familiarity with printers, scanners, mobile devices, and hardware support
• Basic understanding of networking concepts and IT security
• Exposure to SAP, MES (e.g., Vegam), or similar enterprise systems is preferred

Soft Skills:

• Strong problem-solving skills with a structured approach
• Clear communication with both technical and non-technical users
• Ability to work independently in a site-based role
• Customer-focused mindset with high responsiveness

SUCCESS IN THIS ROLE (FIRST 6 MONTHS)

• Reliable IT support with fast response and resolution times
• Stable operation of printers and shop floor devices
• Efficient onboarding process for new employees
• Reduction in recurring IT issues through root cause resolution
• Positive feedback from site users and operations teams

ADDITIONAL INFORMATION

• You will work closely with local site leadership and global IT teams. This role requires strong on-site presence and engagement with plant operations.