Jobs

Description

Notes

• The position will work in office between the hours of 7:00 AM and 4:00 PM, Monday - Friday
• The initial contract period is 6 months with the option for extension or conversion to client FTE
• The successful candidate will train at and work from the Fargo, ND location, but will be asked to travel to Souix Falls, SD for one week of training

On-Site

• The Service Dispatcher is responsible for coordinating and scheduling service calls, assigning technicians, and ensuring timely response to customer and operational needs.
• This role serves as a central communication point between customers, field technicians, and internal teams to support efficient service delivery and high customer satisfaction.

Key Responsibilities

• Receive, review, and prioritize incoming service requests.
• Schedule and dispatch technicians based on urgency, location, skill set, and availability.
• Monitor technician schedules and adjust assignments as needed throughout the day.
• Maintain regular communication with technicians, customers, and internal stakeholders regarding appointment status and updates.
• Create and manage work orders in dispatching or service management systems.
• Track service completion, job progress, and response times.
• Escalate urgent service issues or scheduling conflicts to management when needed.
• Ensure accurate documentation of customer information, service details, and dispatch activity.
• Support coordination of emergency, preventive maintenance, and follow-up service calls.
• Assist with reporting, service metrics, and administrative tasks related to dispatch operations.

Required Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Previous experience in dispatching, scheduling, customer service, or service coordination preferred.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and dispatch, scheduling, or CRM software.
• Ability to problem-solve quickly and make sound decisions under pressure.
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively with cross-functional teams.

Preferred Qualifications

• Experience in HVAC, field service, logistics, or related service operations.
• Familiarity with service management systems, ERP platforms, or technician scheduling tools.
• Knowledge of geographic routing and service territory planning.
• Experience handling high-volume call or service request environments.

Key Competencies

• Customer focus
• Time management
• Coordination and prioritization
• Communication
• Problem-solving
• Adaptability
• Teamwork
• Attention to detail

Working Conditions

• Primarily office-based or call-center environment.
• May require extended hours, rotating shifts, or on-call support depending on business needs.
• Frequent use of phone, computer, and scheduling systems. Salesforce knowledge a plus.