Jobs

Description

Job Summary

• Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents.
• Answer inquiries and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization.
• Performs varied and diverse office clerical duties.
• Requires knowledge of office systems and office procedures.
• Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.

Principal Duties and Responsibilities:

• Review files, records, and other documents to obtain information to respond to requests.
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Coordinate billing with customers to request/receive purchase orders.
• Process purchase orders and order restock of inventory.
• Answer pricing and product inquiries.
• Prepare customer pricing proposals (quotes) for Company product lines.
• Assist in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.
• Execute contract maintenance and inform customers of pricing contract changes
• Process emergency orders.
• Other duties as assigned

Expected Areas of Competence (i.e., knowledge, skills and abilities)

• Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
• Ability to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, freight forwarders)
• Excellent verbal and written communication skills
• Ability to write legibly with correct spelling, grammar, and punctuation
• Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct)
• Effective working in teams to achieve the department’s objectives

Education/Experience Requirements

• High School Diploma or equivalent
• One Year of prior Customer Service experience preferred

Travel Requirements

• Less than 5%