Jobs

Description

Enrollment Services Representative (Onsite)

Location: 100% Onsite- Livermore, CA

Schedule: Flexible shift between 5:00 AM – 5:00 PM PST (will work 40 hours per week)

Position Overview

• The Enrollment Services Representative plays a key role in guiding customers through the enrollment process from start to finish.
• This is through the Client- This role serves as the primary point of contact, ensuring a smooth onboarding experience by reviewing service details, costs, and providing training until customers are fully active.

Key Responsibilities

• Assist customers throughout the full enrollment process
• Serve as the main point of contact from account initiation to activation
• Clearly explain service details, costs, and enrollment steps
• Provide training and guidance to customers during onboarding
• Handle high-volume inbound/outbound phone interactions
• Maintain accurate records and documentation
• Ensure a high level of customer satisfaction

Required Qualifications

• Proven customer service experience (phone-based preferred)
• Strong phone etiquette and communication skills
• Ability to multitask in a fast-paced environment
• Quick learner with strong information retention skills
• High level of attention to detail
• Reliable attendance and dependability

Preferred Qualifications

• Prior experience in benefits, healthcare, or enrollment services