Jobs

Description

100% Onsite

Nature of Role: Will work in a Call Center environment receiving inbound calls from customers for supply orders or customer support for Neuro/CardioMEMs products.

(These would be implantable or wearable devices used to monitor or treat heat failure or neurological conditions, e.g., brain pressure sensors, neural stimulators.)

• The Associate will be responsible for maintaining accurate patient records and verifying account details, product information, and related documentation.
• This role involves clear communication with support teams and customers regarding prescription revision requests and the receiving and processing of new referrals for out-of-warranty medical equipment.

Key Responsibilities:

• Maintain and update patient records and verify account and product information.
• Communicate prescription revision requests to clinic support teams.
• Receive and process new referrals for out-of-warranty equipment.
• Facilitate equipment replacements and coordinate customer returns in compliance with applicable regulations, policies, and procedures.
• Schedule annual preventative maintenance appointments for patients.
• Ensure all activities adhere to established guidelines for handling medical device equipment.
• Coordinate customer returns and replacements, ensuring compliance with current standards and protocols.

Qualifications:

• Education: High School Diploma or GED required.

• Experience: Minimum of 1 year of customer service