Jobs

Description

Title: Operational Support Specialist

Description:

• Client is seeking operational support for the Sales Operations team.
• The role will report to the Sr. Director, Sales Operations, with dotted line management by the leads of the areas it will support.
• Support will focus on Fleet Operations, Sample Operations, and Field Enablement.

Fleet Operations:

• Manage new vehicle orders and status of surplus vehicle assignments, state transfers, and vehicle disposals/remarketing requests with suppliers
• Audit Fleet data for accuracy and identify discrepancies requiring correction
• Assist Fleet lead with driver compliance through review of driver records
• Monitor vehicle registration renewals for timeliness, escalate/notify Fleet lead of outstanding driver requirements for follow up with field leadership
• Generate routine Fleet reports, dashboards, and performance metrics
• Maintain Fleet-related sustainability reporting

Sample Operations:

Coordinate Sample Operations activities related to:

• Training verification
• Inventory reconciliation, audit preparation, and follow-ups
• Practitioner Authorization Change (PAC) forms and account updates in CRM
• Triage field inquiries as first line of support related to sample ordering, storage, accountability, and compliance

Assist with investigation support and documentation compilation for:

• Sample discrepancies
• Loss/theft reports
• Regulatory or internal audit requests

Field Enablement

Review exhibit and sponsorship escalations for:

• Completeness and policy alignment (letters of intent, agendas, required documentation)
• Date accuracy, cost accuracy, and lead-time requirements
• Monitor post-event attestation completion
• Track missing or late attestations, ensuring compliance closure for all events
• Licensing and Credentialing
• Escalation support to facilitate timely completion of jurisdiction submissions & renewals

Qualifications

• 6 years pharmaceutical/biotechnology experience (including internship experience)
• Field Sales or Commercial Operations experience
• Microsoft Office proficiency required (Excel, PowerPoint, Word, Outlook)
• Experience with AI tools highly preferred (CoPilot, ChatGPT, Claude, etc.)