Job Title: Receptionist

Location: Onsite, Waltham, MA  (underground parking at the worksite location and it is free)

Schedule: Mon-Fri onsite, 8:30am- 5pm est, 1 hour lunch

Hours: 37.5

Contract: 3-month, potential extension pending performance

Required Skills:

• Proficiency in the Microsoft Office Suite is required, professionalism to greet and speak with guests. Position Summary We are seeking a friendly, organized, and customer-focused Onsite Specialist to provide front desk coverage and administrative support in our Waltham office.
• This individual will serve as the first point of contact for clients, visitors, and internal status while supporting daily Office operations.
• The ideal candidate demonstrates excellent communication skills, professionalism, strong organization

Key Responsibilities:

• Greet and welcome clients, visitors, and employees with professional and courteous demeanor.
• Serve as the first point of contact by answering and directing incoming phone calls and responding to general inquiries.
• Maintain front desk coverage during business hours.
• Support office operations through administrative and operational tasks.
• Sort, distribute, and prepare incoming and outgoing mail and deliveries.
• Assist with accounts payable/receivable-related administrative requests and other office documentation as assigned.
• Coordinate conference room scheduling and meeting preparations.
• Assist with facility-related requests, including maintenance coordination and basic office troubleshooting.
• Complete light data entry, filing, reporting, and other administrative duties.
• Provide additional support to onsite leadership and team members as needed. 

Required Qualifications

• Minnimum of 2 years of receptionist, administrative support, customer service, or office coordination experience.
• Strong verbal and written communication skills.
• Professional appearance and customer-focused attitude.
• Excellent organizational and multitasking abilities.
• Reliable attendance and punctuality.
• Basic computer proficiency, including Microsoft Office, email, and web-based applications.
• Previous receptionist or front desk experience.
• Experience working in a professional office environment.

Preferred Qualifications

• Insurance, Finance, Retail, hospitality, or other customer-facing experience.

Skills & Competencies

Required-Exceptional customer service and interpersonal skills.

• Strong relationship-building and communication abilities.
• Ability to multitask, prioritize work, and remain organized in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Proficient in Microsoft Office (Outlook, Word, Excel) and comfortable learning new web-based systems.
• Required-Ability to effectively use virtual collaboration and communication tools, including Microsoft Teams, Zoom, and other office technology platforms.
• Comfortable navigating multiple technology systems simultaneously while providing excellent customer service.
• Professional, reliable, and adaptable with the ability to work independently and collaboratively in an onsite office environment.
• Strong relationship-building abilities.
• Professional communication with clients, visitors, and internal stakeholders.
• Self-motivated with a proactive approach to problem solving.
• Comfortable working independently in an onsite office environment.

Work Environment

• 100% onsite office environment.
• Frequent interaction with clients, visitors, and internal staff.
• Moderate administrative workload with regular front desk responsibilities.

Systems & Tools

• Microsoft Office Suite
• Outlook and email systems
• Web-based internal applications (training provided)