Monday-Friday 7:30-4:30pm

Role Overview

• The Operations Support Associate supports sales and branch operations by managing data, resolving administrative issues, and ensuring accurate customer contracts, billing, and invoicing.
• This role may support multiple business units and is essential for maintaining proper documentation, payment processing, and customer issue resolution.

Key Responsibilities

• Perform non-routine tasks to resolve customer issues
• Review, analyze, and cleanse data
• Collaborate with internal and external customers
• Provide on-site support to service centres as needed
• Handle exception reporting for non-compliant purchase orders
• Resolve issues from third-party order processors
• Create orders for quoted jobs or installations in SAP
• Submit invoices through vendor portals
• Assist with standard customer master data workflows
• Maintain a safe work environment and support a high-impact, innovative culture
• Work independently or with supervision as needed
• Execute tasks within client’s Delegation of Authority (DOA) policy
• High-Impact Behaviors
• Commitment to continuous professional development
• Strong collaboration and teamwork
• Results-driven performance and accountability

Education & Experience

• Strong ERP skills and ability to learn new systems quickly
• Familiarity with Field Service or CRM tools (e.g., MS Field Service, MS CRM)
• High school diploma + 2 years relevant experience or Bachelor’s degree with demonstrated capability in similar work

Skills & Competencies

• Strong analytical and problem-solving abilities
• Ability to research and resolve discrepancies independently
• Effective communication and organizational skills
• Ability to collaborate across departments
• Understanding of general business concepts
• Proficiency in Microsoft Office

Additional Details

• Assists with the coordination of the operating activities and documentation of an organization, branch, plant, or department.
• Performs a variety of office and administrative tasks in support of the Operations Supervisor and Operations Manager.
• Helps in the development and implementation of the organization's policies, practices, procedures, business plans, and attainment of operating goals.
• Works on the communication and implementation of operational strategies, solutions, and company policies and procedures to employees.
• Helps to establish or adjust work procedures to meet schedules.
• Proposes measures to improve methods, performance, and quality of product or services, and suggests changes in working conditions to increase efficiency.
• 3-5 years experience