Shift/Time Zone:    10 am - 7 pm central time Monday - Friday, Saturday 8 am - 4:30 pm central time
Training will occur on same 10-7 schedule.
Rotating Saturday shift, 1 Saturday every 4 weeks beginning approximately 30 days after completion of training
Hrs/Wk:    40.00
Days:    Weekdays
Justification for Temp:    temp to hire
Is Position Eligible for Remote Work?:    Yes

(Bilingual Candidates Only)
Schedule is 10 am – 7 pm (central)
Training will be on same schedule.
To help your team prepare for sourcing, we wanted to share a few key updates to our requirements and process for this upcoming cohort:
Work from Home: These positions will be 100% remote, which includes all training.
Schedules: Outlined on each request, along with training schedule.
Schedule Change: Please note that these team members will begin a Saturday rotation approximately 30 days after completing their training.
New Prerequisites: Candidates must have a medical terminology background. They also need to be highly proficient with Outlook and Microsoft Teams, and comfortable navigating technology.
Interview Process: We will be conducting interviews this round, which will last between 45 minutes and 1 hour.

Summary:
The primary purpose of this position is to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.

Duties and responsibilities:

• Place outbound calls to contact life insurance applicants. Complete interview with applicant or leave a message for a return call
• Gather medical, financial, occupational, and avocation histories during interview.
• Review and edit information collection during the interview for quality assurance purposes.
• Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders as necessary and record call results.
• Learn the specific requirements stipulated by each client company.
• Respond to the needs and request of clients, staff and management in a professional and expedited manner.
• Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings.
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all of the duties and responsibilities, but rather a general description of work performed by the position.

Education:
HS diploma or equivalent