Onsite - NYC office

Primary Responsibilities, and Minimum and Preferred QualificationsS

Skills required

• Knowledge supporting the Windows operating system
• Working knowledge of IP addressing, DHCP, DNS and other core networking concepts
• Computing hardware deployment and imaging
• Strong troubleshooting skills
• A working knowledge of Active Directory support
• Microsoft Office and other common desktop applications
• Ability to work within a team as well as independently
• Good communication skills
• Experience with a help desk ticketing system
• Ability to lift 50 pounds to desk height
• Experience with asset management
• Experience with mobile device management

Specialized skills 

• PowerShell or other scripting languages
• Building and managing reports
• Experience supporting users while traveling or away from common equipment
• End user training experience
• Technical writing experience

Education, Certifications, Degree requirements

• An associate degree in computer science, information systems or related area
• An unrelated degree and one year of directly related work experience as noted above
• 3 years of relevant experience in lieu of a degree

IT systems that will be used

•  Support Client approved applications including but not limited to Office 365, Windows, Salesforce, SharePoint, Webex, Jira, and others

Tasks

• Support end users via telephone, email, ticketing system and in-person
• Support Client approved applications including but not limited to Office 365, Windows, Salesforce, SharePoint, Webex, Jira, and others
• Assist users with booking, setting up, configuring and launching Webinars
• Assist users with A/V equipment and issues in the conference rooms
• Configure, maintain, and support all supported Mobile Devices
• Be the Primary and Secondary Point of Contact with vendors for supported Service Desk hardware and services such as, but not limited to Webex, Mobile Phones, A/V equipment, PC Hardware, and Service Desk Software Services
• Maintain a supply of configured, updated computing hardware and accessories on hand for new hires and break/fix.