Job Title: Receptionist

Contract: Onsite 5 days a week, No remote option

Location: Norfolk, VA 23510

Schedule: Monday–Friday, 8:30 AM – 5:00 PM EST; one hour lunch

Duration: 6 months

Top Skills:

• Proficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPoint
• 2 years of receptionist experience, general public in person as well as email/ phone skills.

Must-Haves:

• At least 2 years of receptionist experience
• Proficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPoint
• Professional demeanor and proactive communication via Teams and in person

Dress Code:

• Business Casual Required.
• Acceptable: Collared shirts, slacks, blouses, dresses, skirts (mid-length or longer), closed-toe shoes.
• Not Acceptable: Street clothes, casual wear

Role Summary:

The Receptionist will serve as the first point of contact for clients, agents, and field management. This role requires a polished, professional individual who can manage front desk operations, provide exceptional customer service, and support general office functions.

Primary Responsibilities:

• Greet and assist clients, agents, and visitors in person and via phone/email
• Answer incoming calls and direct inquiries appropriately
• Book conference rooms and coordinate meeting logistics
• Assist with ad hoc administrative tasks to support the General Office
• Troubleshoot office issues (e.g., Wi-Fi, tech support coordination)
• Support event logistics: room setup, printing, catering, guest access

Qualifications:

• Associate’s or Bachelor’s degree preferred (or equivalent experience)
• At least 2 years of receptionist experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Comfortable working independently and proactively
• Fingerprinting required prior to start

Training & Development:

• On-the-job training provided, including coaching and feedback.
• Client systems will be taught.

Deal Breakers:

• No remote work option – this is strictly onsite

Team & Culture

This role will provide front desk assistance to up to 30 agents, who are considered internal “clients.” The environment is fast-paced and professional, requiring strong interpersonal skills and the ability to work independently while staying connected with leadership via Microsoft Teams.