11 am - 8 pm central time Monday-Friday, Saturday hours 8:00 am - 4:30 pm

Hrs/Wk:    40.00
Days:    Weekdays
 

(Bilingual Candidates Only)

Training will be on 10am - 7pm CST

• Work from Home:These positions will be 100% remote, which includes all training.
• Schedules: Outlined on each request, along with training schedule.
• Schedule Change: Please note that these team members will begin a Saturday rotation approximately 30 days after completing their training.

Summary:

• The primary purpose of this position is to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.

Duties and responsibilities:

• Place outbound calls to contact life insurance applicants. Complete interview with applicant or leave a message for a return call
• Gather medical, financial, occupational, and avocation histories during interview.
• Review and edit information collection during the interview for quality assurance purposes.
• Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders as necessary and record call results.
• Learn the specific requirements stipulated by each client company.
• Respond to the needs and request of clients, staff and management in a professional and expedited manner.
• Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings.
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all of the duties and responsibilities, but rather a general description of work performed by the position.

Education:

• HS diploma or equivalent

New Prerequisites:

• Candidates must have a medical terminology background. They also need to be highly proficient with Outlook and Microsoft Teams, and comfortable navigating technology.