Summary:
Responsible for moderately complex planning, coordinating, controlling, and directing activities of operational resources. Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers. Typically requires a one-year certificate from college or technical school; or three (3) plus years of related experience and/ or training; or equivalent combination of education and experience.

Education/Experience: One-year certificate from college or technical school; or three (3) plus years of related experience and/ or training; or equivalent combination of education and experience. Working knowledge of office equipment
and Microsoft Office products. Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Skills and Competencies:
LANGUAGE SKILLS - Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS - Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS - Valid Driver’s License (occasional field visits).

Major Job Duties and Responsibilities:
Coordinates service resources
Assigns team members to project
Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
Inputs project location to system
Generates Work Order Documents, dispatches technicians, and notifies customers
Responsible for customer interaction/satisfaction
Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
Coordinates operations interaction with the Parts Department and Acquisition, as necessary
Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
Logs service start-up and service work requirements in job tracking system. Responsible for generating, interpreting, and printing various assigned reports
Flexibility to work overtime/weekends, as required

No Transportation or 911 dispatchers. Prefer coordinators scheduled techs for contractors (project type work)

Intake Notes:
The position will work between the hours of 8:00 AM - 4:30 PM
The position will operate on the 4/1 Hybrid Schedule with Friday as a remote day
The position will have a mix of formal training and on the job training
Candidates with experience with supporting projects/services/technicians in a construction or skilled trade environment will likely be a good fit
The client expects to phone screen candidates, and bring in successful candidates for an interview with the team
The initial contract term is 6 months, but may extend or convert to Trane for the right candidate