Role Overview

• This role supports customer onboarding and service operations through accurate data entry, utility outreach, and timely resolution of customer requests.
• The selected candidate will prioritize bill inquiries and payment escalations, collaborate with internal teams, audit work for accuracy, and consistently meet weekly productivity metrics and deadlines.

Position Requirements:        

• Bachelor’s degree with a record of academic achievement required
• 1-3 years of work experience that includes customer facing responsibilities and/or operations support for a customer
• Ability to effectively adapt to changes in the work environment, manage competing demands and navigate frequent change, delays or unexpected events
• Ability to prioritize and work on multiple projects within established timelines and work effectively under pressure
• Ability to identify issues, gather and analyze information, identify the root cause in a timely manner, and maintain confidentiality as required
• Effective collaboration with others and a positive and supportive attitude
• Proficient skills with Excel – pivot tables, vlookup, etc. is a plus
• Proficiency in computer applications (e.g., Outlook, Word, Excel, PPT) and ability to work in multiple programs simultaneously
• Exceptional oral communication, speaking clearly and persuasively in varied situations, and exceptional written communication skills

Candidate Profile

• Experience: One to three years of professional experience. Entry-level candidates may be considered.
• Education: A bachelor’s degree is required; candidates with extensive, directly relevant work experience may also be considered.
• Customer service: Experience working with internal or external customers and communicating professionally with multiple stakeholders.
• Attention to detail: Demonstrated accuracy in data entry, auditing, payment processing, or other detail-intensive work.
• Analytical ability: Skill in reviewing work, identifying issues, and providing constructive feedback to improve processes.
• Collaboration: Proven ability to work effectively across teams.
• Excel: Intermediate proficiency with spreadsheets and templates is required. Advanced functions such as VLOOKUPs and macros are not necessary.
• Utility experience: Helpful but not required; training will be provided.