HYBRID Role (2-3 Days onsite)
Description:

• Design and implement monitoring, automation/configuration management and reporting functions that will make a hands-off environment (Managed File Transfer, SFTP, etc)
• Design, install, configure, manage and maintain internal servers/VMs, networking, storage devices and firewalls. (VMWare, Progress, Connect : Direct, Windows, UNIX, Check Point, etc.)
• Responsible for adhering to change management processes, incident response, and testing methodologies for modifications to systems and software. This includes anticipating, mitigating, identifying, responding to, troubleshooting and resolving issues with the systems and software.
• Documents, addresses and resolves all customer incidents, problems and requests in a timely manner
• Performs regular systems maintenance including OS/application patches, generic ID, and applications updates, and regular performance monitoring
• Develops documentation related to new and existing systems
• Provides excellent customer service by seeking to understand and address the customer's needs and expectations through effective communication, and collaboration
• Mentor junior team members
• Develop and implement project plans, risk assessments and contingency plans (i.e. disaster recovery and business continuity planning, testing, and response)
• Define and document best practices and support procedures
• Provide after-hours support for infrastructure related emergencies as well as occasional weekend maintenance
• Assist with hardware and software vendor evaluation, recommendation, and negotiations
• Assist with internal and external audits by providing supporting audit documentation and evidence
• Interact with staff at a technical level, as required