Shift/Time Zone: Evening shift: Monday - Friday 1:00pm- 10:30pm
Hrs/Wk:    40.00
Days:    Weekdays
Is this a hospital site that requires additional credentialing?:    Yes

Job Description:        

The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.

• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Job Requirements:

• Ability to provide quality, error free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.

Required Education:

• High school diploma or equivalent.
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred (Required in California, Nevada, and Washington).

Work Experience:

• Minimum of 6 months experience.
• One(+) years phlebotomy experience preferred.
• Customer service in a retail or service environment preferred.
• Keyboard/data entry experience a must.

Hackensack Credentialing:

• Annual Influenza vaccination, required
• Tdap vaccination, recommended
• COVID-19 vaccination, recommended
• Hepatis B vaccination, required (either a declination form to be completed or an accept and then vaccinations)
• MMR (Mumps, Rubella, Rubeola) vaccination, required
• Varicella vaccination, required

Drug panel must include the below:

• Cocaine
• Amphetamines
• Opiates
• 6-Monoacetylmorphine
• Oxycodones/ Oxymorphones
• PCP
• Barbiturates
• Benzodiazepines
• Buprenorphine
• Methadone
• MDMA