Justification:     

• The Emergency Communications Engineer, reporting to the Director of Emergency Communications, as part of the Public Safety and Emergency Management division, is responsible for providing support for the communication services and technologies that make up the NYC 911 and emergency response services for the residents and visitors of New York City.
• It is urgent that we fill this role as soon as possible to ensure that there are no impacts to life safety support services or delays with any critical projects.

SCOPE OF SERVICES

• Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure
• Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers
• Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment
• Configure and test Emergency Communications network infrastructure
• Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City’s Public Safety Answering Centers
• Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services
• Technical support and oversight for vendor managed ESInet services and systems
• Technical support for Public Safety Unified Communications systems and services
• Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications
• Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation
• Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
• Provide Emergency Communication technology asset management support

MANDATORY SKILLS/EXPERIENCE 

• 8+ years of experience working in a data center or in the field supporting related work
• 8+ years of experience in network support, LAN/WAN troubleshooting.
• 8+ years of experience in communications routing, transport and delivery (Wireline, Wireless and VoIP)
• 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.)
• Working knowledge of networking hardware and topologies
• Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments
• Working Knowledge of computing systems and hardware
• Experience with LEC circuits termination and turn-up
• Ability to perform physical work related to the job
• Ability to follow detailed job documents
• Must be willing to travel within the NYC region to meet customer SLA’s
• Must be willing to work on-call, after hours and weekends when required

DESIRABLE SKILLS/EXPERIENCE:

• Bachelor's degree from an accredited college in computer science or related area of study
• Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language
• Experience with Emergency Communications infrastructure, systems, applications and related technologies
• Knowledge of E911 call routing, selective routing, trunking and location-based routing
• Knowledge of DMS and ACD systems
• Knowledge of ANI / ALI services and functionality
• Knowledge of 9-1-1 Call Handling Systems
• Knowledge of Land-mobile-radio systems, P25 conventional and trunked networks
• Knowledge of NG9-1-1 ESINET call routing
• Knowledge of SMS, RTT, TCC routing, SMS aggregation
• Knowledge of GIS and location-based identification systems