Location: Hybrid - Mon/Fri. WAH | Tue-Thu onsite Home Office 

• This is a relatively entry-level position best suited for someone who is comfortable managing high-volume, repetitive operational tasks, while also demonstrating the potential to take on broader responsibilities over time.
• Focus on early-career candidates with some exposure to Learning & Development, whether through internships or approximately 1–2 years of professional experience.
• The ideal candidate should be comfortable with high-volume, process-driven work, demonstrate strong attention to detail, and have the aptitude to grow into additional responsibilities over time.

Experience Level: Min. 2 - 3 Years of Experience

• Focus on early-career candidates with some exposure to Learning & Development, whether through internships or approximately 1–2 years of professional experience.
• The ideal candidate should be comfortable with high-volume, process-driven work, demonstrate strong attention to detail, and have the aptitude to grow into additional responsibilities over time.

Position Summary

• The Learning Operations Support role is an opportunity to build experience in Learning & Development while helping deliver high-quality learning experiences across the organization.

• This role supports the day-to-day coordination of learning programs while using technology, data, and AI-enabled tools to help the team work more efficiently.
• The ideal candidate is curious, organized, comfortable with technology, and eager to learn. You don’t need to be an expert in Learning & Development or AI—we’re looking for someone who enjoys learning new tools, working with data, solving problems, and finding better ways to get things done.

What You’ll Do

Support Learning Operations

• Help coordinate learning programs, experiences, and events from planning through completion.
• Support learning calendars, enrollment, communications, materials, and program logistics.
• Keep learning records, resources, trackers, and program documentation organized and up to date.
• Respond to questions and provide support to learners, facilitators, and team members.
• Help ensure learning programs run smoothly and provide a positive learner experience.

Use AI & Technology

• Use AI-enabled platforms and digital tools to support everyday work and make processes more efficient.
• Explore ways AI can help with activities such as drafting communications, creating content, conducting research, analyzing information, and preparing reports.
• Learn new digital tools and share helpful tips and use cases with the broader L&D team.
• Stay curious about emerging technologies and new ways they can support learning and team productivity.

Work with Data & Insights

• Help track participation, completion, learner feedback, engagement, and other learning metrics.
• Support the creation and maintenance of reports, dashboards, and recurring updates.
• Review data to identify trends, patterns, and opportunities for improvement.
• Help translate learning data into clear takeaways that the team can use to make decisions.

What You Bring

• Bachelor’s degree or equivalent experience; relevant coursework, internships, or project experience in areas such as Human Resources, Learning & Development, business, communications, data/analytics, technology,or a related area is a plus.
• Work or internship experience supporting programs, events, HR, Learning & Development, or operations.
• Strong organizational skills and attention to detail.
• Comfort working with technology and an interest in learning new digital and AI-enabled tools.
• Foundational skills working with data, spreadsheets, or reporting, with an interest in building analytical capabilities..