Summary:
The main function of a non-IT program manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project.

Job Responsibilities:
• Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.
• Present and explain proposals, reports and findings to clients.
• Recruit employees, assign, direct, and evaluate their work, and oversee the development and maintenance of staff competence.
• Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects.
• Confer with management, production and marketing staff to discuss project specifications and procedures.
• Review and recommend or approve contracts and cost estimates.
• Direct, review and approve product designs and changes.
• Consult or negotiate with clients to prepare project specifications.

Skills:
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Strong ability to work independently and manage one’s time.
• Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
• Strong knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
• Strong knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Strong knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.

Education/Experience:
• Bachelor's degree in business administration or a related field.
• PMI or PMP certification preferred.


Must have skills:
Ability to ramp up fast and operate in ambiguity — minimal hand-holding, proactive, works without detailed instructions

Strong communication across levels — can tailor messaging from working teams up to senior stakeholders

End-to-end XFN project/program management — drives cross-functional projects to completion independently (5+ yrs experience)



Nice to have skills:
PMP certification (preferred, not required)

Consumer electronics industry experience (beneficial, not required)

Program/project management specifically in customer support operations — called out as "particularly valuable"

Any companies they would like to see on resumes :
Preference is diverse company experience (multiple orgs) over long tenure at a single company; consumer electronics background is a plus.