Remote  

Service Contract Administrator

U.S. Service Sales

Role Summary

• The Service Contract Administrator is a foundational role within the Service Sales organization, providing operational excellence and fast, accurate support that enables customer engagement and revenue generation.
• This role partners closely with Service Sales Representatives, Sales Leadership, and cross-functional teams to ensure timely contract execution, pricing integrity, CRM accuracy, and adherence to commercial processes.
• The position reports to the Contract Administration Manager and operates in a remote environment.

Key Responsibilities

• Provide responsive, high-quality support to the Service Sales organization by managing incoming contract-related requests with speed, accuracy, and attention to detail.
• Prepare, process, and manage service contract documentation, ensuring completeness, compliance, and timely turnaround to support customer interactions and revenue closure.
• Serve as a steward of pricing and commercial governance, ensuring discount levels and approval processes are followed in accordance with established policies.
• Support navigation of contract terms and conditions (T&Cs), coordinating reviews, approvals, and revisions with internal stakeholders as needed.
• Maintain accurate contract, customer, and pricing data within CRM and related systems.
• Support CRM data hygiene initiatives, including cleanup, validation, and ongoing governance to improve data quality and reporting integrity.
• Assist with recurring sales reporting, dashboards, and ad hoc requests to support visibility into performance and pipeline activity.
• Partner cross-functionally with Sales, Field Service, Finance, Legal, and Operations to resolve issues and remove barriers to contract execution.
• Identify opportunities to improve contract administration processes and turnaround times, contributing to enhanced customer and sales team experience.
• Balance independent execution with active collaboration, maintaining close connection with the service sales team and key internal partners.

Minimum Qualifications

• Bachelor’s degree or equivalent professional experience.
• Prior experience in contract administration, sales operations, order management, or a related commercial support role.
• Strong attention to detail and commitment to accuracy, compliance, and process discipline.
• Ability to manage multiple requests and priorities in a fast-paced environment while meeting deadlines.
• Comfortable enforcing policies, pricing guardrails, and approval processes with confidence and professionalism.
• Proficient with CRM systems and standard business tools (e.g., Microsoft Office or similar).
• Strong written and verbal communication skills with the ability to collaborate across functions.
• Self-motivated and highly organized, with the ability to work independently in a remote environment.

Preferred Qualifications

• Experience supporting a service sales, contracts, or recurring revenue business model.
• Familiarity with pricing controls, discount governance, or commercial approval workflows.
• Experience working with legal and finance teams on contract or T&C reviews.
• Exposure to life sciences, healthcare, or capital equipment service environments.