Assignment: 6 months to start

Location: Lake County, IL / M-F, 1st shift, 7-3:30, overtime when needed.

Job Title: Service Engineer, Analytical Instrumentation

Purpose:

• The Analyical Instrument Service Engineer supports a diverse range of laboratory environments by providing expertise in the installation, maintenance, and repair of advanced scientific instruments (including high-performance liquid chromatography (HPLC), gas chromatography (GC), and mass-spectrometry systems).
• This role requires continuous learning to keep pace with evolving laboratory equipment and technologies.
• Under the guidance of managers, specialists, and engineers, the technician rapidly develops necessary skills to deliver exceptional service and support.
• Beyond technical mastery, this position is responsible for comprehensive service and customer relationship management—diagnosing instrument issues, performing preventive maintenance, and qualifying chromatography systems.
• Success relies on strong communication, creativity, and a customer-focused problem-solving approach to keep laboratory operations efficient and help customers achieve scientific goals.

Responsibilities:

• Develop and maintain up-to-date technical skills and expertise in the installation, maintenance, calibration, and repair of analytical lab instrumentation such as high-performance liquid chromatography (HPLC), gas chromatography (GC), and mass-spectrometry systems.
• Diagnose and resolve instrumentation performance issues via troubleshooting, repairs, and preventive maintenance.
• Coordinate problem resolution with cross functional groups and external suppliers to expedite services and repairs.
• Advise customers on preventive maintenance and system configurations to improve performance and minimize downtime.
• Review technical documentation, analyze reports, and recommend corrective actions as needed.
• Use computerized maintenance management systems (CMMS) to track service requests and document activities.
• Train peer technicians on equipment use, maintenance, calibration, and troubleshooting.
• Maintain compliance with company policies, including internal department, quality system, and health and safety policies.
• Meet customer expectations, maintain relationships, and provide follow-up plans.
• Other responsibilities and duties as assigned.

Qualifications:

• Bachelor’s degree or higher in a science-related field (e.g., Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, Engineering, Biology) highly preferred; equivalent education, training, or experience will be considered.
• Associates degree or high school diploma/GED with 5+ years of directly relevant experience may be acceptable.
• 3+ years of hands-on experience with analytical instrumentation, such as Spectrophotometers, Chromatography Systems (LC, GC, HPLC/UPLC, SFC), and Mass Spectrometry Systems.
• Eagerness to learn and keep pace with new technologies and laboratory solutions.
• Ability to communicate effectively with diverse audiences and address specific customer needs.
• Personal integrity and commitment to quality
• Effective time management and ability to prioritize service requests.
• Advanced troubleshooting and analytical problem-solving abilities
• Ability to produce clear and concise documentation
• 3-5 YOE

Additional:

Will there be Domestic and/or International Travel? If yes, list proposed countries and % of time travelling: Potential for travel between sites. Maybe local travel for training.

What are the top 3-5 skills requirements should this person have?

Skill/Requirement

• Has experience calibrating lab equipment such as an HPLCs, GCs, and Mass Spectrometers using NIST traceable standards.
• Skill/Requirement 2 Has experience repairing/maintaining lab equipment such as an HPLCs, GCs, and Mass Spectrometers
• Skill/Requirement 3 Has experience using chromatography software such as Empower.