100% on-site

Hours per Week    20

Regular Hours: Monday - Friday 7AM - 11AM, additional flexibility a plus

AV/IT & Event Operations Coordinator

2 years min experience

Hospitality experience a plus

Position Summary:

• The AV/IT Event Operations Coordinator plays a key role in delivering exceptional experiences for employees & guests attending the Orlando campus.
• This role serves as the primary on-site resource for audio visual and technology support while also supporting meeting operations, guest experience and campus engagement activities.
• This role serves as a primary on-site resource for meeting support, guest services, and facility operations.
• The successful candidate will work closely with program sponsors, facilitators, employees, and campus vendors to create a welcoming, professional, and highly responsive environment.

The campus consists of 3 training rooms (up to 30ppl), 3 conference rooms (8ppl), 1 large café (max seating 100ppl) all with built in technology.

Key Responsibilities A/V/Tech:

• Set-up and test built in Classroom Audio Visual Equipment on-site for daily meetings.
• Provide AV assistance to coaches, clients and facilitators.
• Trouble shoot technology challenges for employees and visiting guests/facilitators.
• On-site Tech for Executive Meetings, in person & Hybrid.
• On-site AV & Tech liaison for campus equipment. (ie: Support in troubleshooting with off-site IT/AV for printers, monitors, employee laptops, macs, internet testing, etc.)
• Run general equipment updates on technology on campus.
• Familiarize and upskill on existing campus equipment & software (Microsoft office, Teams, Zoom, Power Point, Zoom/Teams Enabled rooms with ceiling mics & cameras, projectors, microphones, Logitech Taps, PC & Mac devices)
• Update and Manage Campus SharePoint site.
• Edit & Upload new content for digital signage on campus.
• Play an active role on team projects for campus AV & technology enhancements
• Additional duties as assigned.

Key Responsibilities Events:

• Serve as an on-site point of contact for meeting hosts, facilitators and campus guests.
• Support execution of meetings, workshops & employee events.
• Assist with room setup, meeting readiness & event logistics.
• Check on-site catering & partner with on-site catering team regarding updates/changes & requests.
• Participate in pre-planning prep calls as needed.
• Conduct safety briefings & housekeeping announcements for campus programs.
• Greet & direct guests & facilitators & vendors throughout campus.
• Assist with participant materials, name badges, handouts, program supplies.
• Provide printing, copying and general administrative support for campus meetings & Events.
• Maintain meeting rooms, common areas & event spaces to a "Show ready" level at all times.
• Proactively anticipate guests needs and respond to requests promptly & positively.
• Maintain compliance & safety across workplace standards.
• Perform other duties as assigned.

Qualifications:

• Minimum 2 years of experience supporting Audio Visual technology, conference center operations or event support.

• Proficiency with microsoft office, Teams and related workplace technologies.
• Demonstrated ability to manage resources effectively.
• Comfortable having a high level of interaction with executives, department heads and strategic business partners.
• Demonstrates strong problem-solving skills as well as exceptional verbal and written communication.
• Love for technology and digital upskilling. Willingness to learn and integrate into new technology.
• Ability to troubleshoot AV & IT equipment and find solutions, while remaining calm in a high pressure environment.
• Strong Organizational skills.
• Understanding and respecting diverse cultures and backgrounds to provide inclusive service.
• Ability to work flexible hours on occasion.
• Ability to lift up to 50lbs, ability to bend, walk and stand for extended periods of time.